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Becoming a DigniFi Business
DigniFi Training and Support
A. Yes. Just call DigniFi Customer Care at 855-808-5861. We’re ready to help in any way we can.
A. Every service center we partner with is assigned a dedicated account manager. Ideally, the representative is local and available for in-store visits at least once a month. Some of our partner service centers have remote account managers that will travel to a region as needed. And, of course, you can always call or email your account manager at any time.
A. DigniFi has account reps that will train your service advisors in a group or individually — whichever works best for your business. It usually takes 20 minutes or less to review all the program essentials. We create accounts for each of your representatives and review the training deck with them in detail. Our goal is to answer every question and ensure that your teams are set up for success. We make our program extremely easy to use!
A. DigniFi can arrange a remote training if there’s no local representative. We’ll provide as many remote-training sessions as you and your staff need. You just have to reach out to your dedicated DigniFi account manager to schedule them.
A. You will get desktop point-of-sale kiosks, posters, and stickers that help your customers to quickly learn about DigniFi financing programs. We also provide you a co-branded website landing page that you can leverage.
The Customer Prequalification Process
A. It’s just two easy steps:
- Send a prequalification invitation to your customer via email or text message.
- Customers will follow the link from your invitation, enter their information, and see if they prequalify for financing.
A. Just a few minutes.
A. If a customer prequalifies for financing, they have 30 days to complete the formal application. After 30 days, they can get prequalified again without a hard credit pull.
A. If a customer with an existing account attempts to go through the prequalification process, DigniFi will redirect the user to log in to the DigniFi portal.
A. Not necessarily. Service Advisors should make sure that a customer has been approved for financing before starting any work. Prequalification is contingent on DigniFi’s ability to verify a customer’s information and does not guarantee an application will be approved.
The Customer and Loan Access Process
A. Your sales and service advisors can share DigniFi point-of-sale materials with customers as well as text or email them a link to the DigniFi website. We make it super simple for the customer to review the program information while they’re shopping at your showroom or waiting to have their car looked at for repair.
A. If the customer is approved for financing, their approval will show the maximum amount that DigniFi will finance for them. The customer may choose to use as much or as little of that amount as possible, up to the maximum. For example, if they need a repair that is $2,000 and they were approved for the entire amount, they can use as little as $350 (our minimum loan amount) or as much as $2,000 from DigniFi, then pay any balance out of pocket.
A. You will receive an email confirming that the customer signed the loan documents. You can also log into your account on www.dignifi.com and view the loan status online. In addition, you can always call DigniFi Customer Care at 855-808-5861 if you have any questions.
A. A cardholder can use their revolving line of credit throughout the entire store (front and back end). An installment* loan customer can only use their installment* loan for services, parts and accessories (back end). Cardholders can receive 6-months interest deferred**; installment* loan customers can receive 90-days interest waived*. Cardholders can also receive a cash advance, installment* loan customers cannot, and there is no minimum purchase on DigniFi ExpressWay cards.
A. Currently the DigniFi ExpressWay card can be used at any dealership/service center that has DigniFi ExpressWay activated in the dealer set-up. However, it just so happens that where a customer applies, they typically use the card.
A. Unfortunately, installment* loan approvals* cannot be used for trade assistance at this time. However, DigniFi ExpressWay cardholders have the option to use a cash advance for anything, including trade-in assistance.
A. DigniFi pays within 48 hours, meaning no need for your accounting team to chase down payments!
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